Receptionist

Access to Finance Rwanda (AFR) is a Rwandan not-for-profit company established in 2010 to promote financial inclusion and financial sector development. AFR is currently funded by Sweden, MasterCard Foundation and Jersey Overseas Aid.
AFR is part of the broader Financial Sector Deepening (FSD) network in Africa that seeks to create a transformative impact on ending poverty by supporting efforts to improve financial inclusion and financial sector development through helping policymakers, regulators, financial service providers, and markets drive a more inclusive and sustainable economic growth.
AFR supports the removal of systemic barriers that hinder access to and use of financial services by low-income people, particularly the rural poor, women, youth, and MSMEs, and supports the development and provision of financial services including savings, credit, insurance, investment, payments, and remittances. AFR is a gender-intentional organization, having mainstreamed gender across all programming.
AFR is guided by the Market System Development (MSD) approach recognizing that efforts to increase financial inclusion and financial sector development must be market-led, profitable, and sustainable. For more details visit our website: www.afr.rw

 

The Role

The Office Assistant and Receptionist is responsible for general office management, front desk, and office telephone communication management in the most efficient and timely manner and to the standards and expectations of AFR. The role holder shall act as the first point of contact and resource to all incoming guests and staff. S/he shall provide collaborative day-to-day general office management, and clerical, logistical, and administrative support to AFR executive management in a professional manner.

 

Scopes of Responsibilities

  • Manage an efficient and well-informed front desk; represent the organization’s brand by ensuring that visitors and all incoming and outgoing communications are handled with maximum efficiency and professionalism.
  • Liaise with the Procurement Manager to ensure the provision of supplies for the general and executive offices; manage supplies and resources in compliance with AFR’s procedures and ensuring good value for money for the organization.
  • Organize and coordinate meetings, visits, events, and workshops as requested; ensuring that all logistical requirements are effectively managed so that departmental staff can focus on the technical content.
  • Ensure compliance with the organization’s policies, procedures, and risk management requirements.
  • Manage office facilities and international staff housing (if applicable) ensuring the highest standard of hygiene, health, safety, security, and a generally conducive environment is maintained.

 

Education and Qualifications

  • Bachelor’s degree in business administration, hospitality management, mass communication, and/or a related qualification
  • Possession of a Certificate in either Customer Care; Front Desk Management; or Public Relations from a recognized University/Institution is an added advantage.
  • At least 1 year of experience in front office management and/or administrative functions.
  • Previous experience working in reception or call center in a service industry is preferred.
  • Computer literate: word processing, excel, power point, MS Outlook.
  • Track record of good quality internal customer service provision.
  • Experience with coordinating logistics and events.
  • Excellent team player and ability to accommodate work pressure.
  • Friendly and professional demeanor with a positive attitude and good self-presentation.
  • Excellent planning and organizing skills and abilities.
  • Fluency in written and spoken Kinyarwanda and English.
  • Knowledge of French would be an added advantage.

 

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